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Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving a product to request a return.

Return | Refund claims are valid for:
1. Transit Damaged Goods.
2. Wrong products delivered.

An unboxing video is mandatory for starting the return request process.

Note:
1. QC issues and factory damages/paint issues, wheels not rolling smoothly, etc within a blind sealed box will not be eligible for a refund.
2. In open acrylic boxes, we will verify each model before shipping to ensure MINT models are shipped with sturdy packaging. In case of QC issues, refund claims will be reviewed for these models.

To start a return, you can contact us at hello@minigarage.shop. Please note that returns will need to be sent to the following address:
3/14 Faridabad, Haryana – 121003

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@minigarage.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. An unboxing video is mandatory to claim returns.

Please note – QC issues do not fall under this category, only transit damage claims will be accepted for review.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@minigarage.shop.

Refunds – (Pre-orders)
Pre-orders are not refundable, so please be mindful when placing them. Thank you!